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premium ticket question
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Topic: premium ticket question (Read 12288 times)
beezer
Mellencamp Community Member
Posts: 2
premium ticket question
«
on:
September 12, 2011, 01:49:22 pm »
Hi, I bought two premium tickets and while I understand that the tickets will be @ will call. How do I receive the rest of the stuff?
Thanks!
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sharonc
Administrator
Certified Mellenhead
Posts: 655
Re: premium ticket question
«
Reply #1 on:
September 12, 2011, 03:09:05 pm »
Quote from: beezer on September 12, 2011, 01:49:22 pm
Hi, I bought two premium tickets and while I understand that the tickets will be @ will call. How do I receive the rest of the stuff?
Thanks!
Shows sold by ticketmaster get their premium package emails about 2 weeks or less after purchase.
Non ticketmaster shows get their package redemption emails about a month before the show after premium ticket sales conclude.
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susan_shanks
Authority Fighter
Posts: 67
Re: premium ticket question
«
Reply #2 on:
September 12, 2011, 06:47:18 pm »
Quote from: sharonc on September 12, 2011, 03:09:05 pm
Quote from: beezer on September 12, 2011, 01:49:22 pm
Hi, I bought two premium tickets and while I understand that the tickets will be @ will call. How do I receive the rest of the stuff?
Thanks!
Shows sold by ticketmaster get their premium package emails about 2 weeks or less after purchase.
Non ticketmaster shows get their package redemption emails about a month before the show
after premium ticket sales conclude.
I've not gotten redemption emails from Ticketmaster or the other site I bought Knox tickets from.
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TonyBClubManager
Administrator
Mellencamp Authority
Posts: 1039
My Name: Tony
Re: premium ticket question
«
Reply #3 on:
September 12, 2011, 07:32:19 pm »
Quote from: susan_shanks on September 12, 2011, 06:47:18 pm
Quote from: sharonc on September 12, 2011, 03:09:05 pm
Quote from: beezer on September 12, 2011, 01:49:22 pm
Hi, I bought two premium tickets and while I understand that the tickets will be @ will call. How do I receive the rest of the stuff?
Thanks!
Shows sold by ticketmaster get their premium package emails about 2 weeks or less after purchase.
Non ticketmaster shows get their package redemption emails about a month before the show
after premium ticket sales conclude.
I've not gotten redemption emails from Ticketmaster or the other site I bought Knox tickets from.
Since Knoxville is a non ticketmaster venue it will be a while until those emails go out. Here is my standard email reply on the toipc:
Premium Packages are redeemed via email. This allows us to collect your shirt sizes, shipping address and double confirm everything through our LiveNation powered store.
The redemption emails come at different times depending on the ticket seller. Ticketmaster has an ideal system for us to interface with those buyers for TM shows get their redemption emails usually in 7 to 10 days after their purchase. Those emails come from Ticketmaster.
For shows with ticket sellers other than Ticketmaster there typically is more time after your purchase before you get the redemption email, sometimes up to about 3 to 4 weeks before your show. Those emails might come from the ticket seller or they might come from FanFire or LiveNation (or two trade names).
If you don't see the email (make sure to search your junk folder) by 3 weeks before the show please email us back at
[email protected]
with your order confirmation and we will get your redemption email sent manually.
Thanks for your patience,
Tony
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TonyB Webmaster, Mellencamp.com
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beezer
Mellencamp Community Member
Posts: 2
Re: premium ticket question
«
Reply #4 on:
October 27, 2011, 02:32:29 pm »
That's all great but I've received nothing additional from ticketmaster!!!!
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TonyBClubManager
Administrator
Mellencamp Authority
Posts: 1039
My Name: Tony
Re: premium ticket question
«
Reply #5 on:
October 28, 2011, 11:56:45 am »
Quote from: beezer on October 27, 2011, 02:32:29 pm
That's all great but I've received nothing additional from ticketmaster!!!!
If you are having issues redeeming your packages be sure to email us at
[email protected]
and we will assist!
Thanks
Tony
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TonyB Webmaster, Mellencamp.com
Email
[email protected]
for assistance or questions!
mamakat
Mellencamp Community Member
Posts: 4
Re: premium ticket question
«
Reply #6 on:
November 07, 2011, 03:46:25 pm »
Hi. I bought two VIP tix for the Nov 5 NJPAC show which I attended. I bought the tix through ticketmaster on August 3rd. I never rec'd the 'extras' by mail. I picked up my tickets and parking pass that night at the box office. What should I do? Kathleen Treubig
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