John Mellencamp Community
November 03, 2024, 07:53:04 am *
Welcome, Guest. Please login or register.
News: Visit Mellencamp.com's NEWS section for all of the latest updates!
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: premium ticket question  (Read 12039 times)
beezer
Mellencamp Community Member
*
Posts: 2


View Profile
« on: September 12, 2011, 01:49:22 pm »

Hi, I bought two premium tickets and while I understand that the tickets will be @ will call.  How do I receive the rest of the stuff?

Thanks!
Logged
sharonc
Administrator
Certified Mellenhead
*****
Posts: 655



View Profile
« Reply #1 on: September 12, 2011, 03:09:05 pm »

Hi, I bought two premium tickets and while I understand that the tickets will be @ will call.  How do I receive the rest of the stuff?

Thanks!

Shows sold by ticketmaster get their premium package emails about 2 weeks or less after purchase.

Non ticketmaster shows get their package redemption emails about a month before the show after premium ticket sales conclude.
Logged
susan_shanks
Authority Fighter
***
Posts: 67


View Profile
« Reply #2 on: September 12, 2011, 06:47:18 pm »

Hi, I bought two premium tickets and while I understand that the tickets will be @ will call.  How do I receive the rest of the stuff?

Thanks!

Shows sold by ticketmaster get their premium package emails about 2 weeks or less after purchase.

Non ticketmaster shows get their package redemption emails about a month before the show


 after premium ticket sales conclude.






I've not gotten redemption emails from Ticketmaster or the other site I bought Knox tickets from.
Logged
TonyBClubManager
Administrator
Mellencamp Authority
*****
Posts: 1039


My Name: Tony


View Profile WWW
« Reply #3 on: September 12, 2011, 07:32:19 pm »

Hi, I bought two premium tickets and while I understand that the tickets will be @ will call.  How do I receive the rest of the stuff?

Thanks!

Shows sold by ticketmaster get their premium package emails about 2 weeks or less after purchase.

Non ticketmaster shows get their package redemption emails about a month before the show


 after premium ticket sales conclude.






I've not gotten redemption emails from Ticketmaster or the other site I bought Knox tickets from.

Since Knoxville is a non ticketmaster venue it will be a while until those emails go out. Here is my standard email reply on the toipc:

Premium Packages are redeemed via email. This allows us to collect your shirt sizes, shipping address and double confirm everything through our LiveNation powered store.
The redemption emails come at different times depending on the ticket seller. Ticketmaster has an ideal system for us to interface with those buyers for TM shows get their redemption emails usually in 7 to 10 days after their purchase. Those emails come from Ticketmaster.
For shows with ticket sellers other than Ticketmaster there typically is more time after your purchase before you get the redemption email, sometimes up to about 3 to 4 weeks before your show. Those emails might come from the ticket seller or they might come from FanFire or LiveNation (or two trade names).
If you don't see the email (make sure to search your junk folder) by 3 weeks before the show please email us back at [email protected] with your order confirmation and we will get your redemption email sent manually.
Thanks for your patience,
Tony
Logged

TonyB Webmaster, Mellencamp.com
Email [email protected] for assistance or questions!
beezer
Mellencamp Community Member
*
Posts: 2


View Profile
« Reply #4 on: October 27, 2011, 02:32:29 pm »

That's all great but I've received nothing additional from ticketmaster!!!!

Logged
TonyBClubManager
Administrator
Mellencamp Authority
*****
Posts: 1039


My Name: Tony


View Profile WWW
« Reply #5 on: October 28, 2011, 11:56:45 am »

That's all great but I've received nothing additional from ticketmaster!!!!



If you are having issues redeeming your packages be sure to email us at [email protected] and we will assist!

Thanks
Tony
Logged

TonyB Webmaster, Mellencamp.com
Email [email protected] for assistance or questions!
mamakat
Mellencamp Community Member
*
Posts: 4


View Profile
« Reply #6 on: November 07, 2011, 03:46:25 pm »

Hi. I bought two VIP tix for the Nov 5 NJPAC show which I attended. I bought the tix through ticketmaster on August 3rd. I never rec'd the 'extras' by mail. I picked up my tickets and parking pass that night at the box office. What should I do? Kathleen Treubig
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.10 | SMF © 2006-2009, Simple Machines LLC Valid XHTML 1.0! Valid CSS!

 

WEBSITE & CONTENTS © JOHN MELLENCAMP. ALL RIGHTS RESERVED.             PRIVACY POLICY | TERMS OF USE | CONTACT

 

Email Updates! Home Powered by BubbleUp,Ltd. John Mellencamp on YouTube.com John Mellencamp on Wikipedia John Mellencamp on MySpace.com John Mellencamp on Facebook.com John Mellencamp on Twitter.com John Mellencamp on iLike.com John Mellencamp on Pandora.com John Mellencamp on LastFM.com John Mellencamp on Imeem.com