John Mellencamp Community

MELLENCAMP.COM ANNOUNCEMENTS => Ticket & Tour Questions => Topic started by: TonyBClubManager on July 27, 2011, 10:19:21 am



Title: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on July 27, 2011, 10:19:21 am
Please post your questions and any issues you have with the Fall 2011 pre-sales in this thread!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: cinderella on July 28, 2011, 06:11:07 am
Please post your questions and any issues you have with the Fall 2011 pre-sales in this thread!
How can I find the ticket pricing (presale) for the Louisville Palace show is November?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on July 28, 2011, 08:18:46 am
Please post your questions and any issues you have with the Fall 2011 pre-sales in this thread!
How can I find the ticket pricing (presale) for the Louisville Palace show is November?


On the Mellencamp.com Tour page, click the little blue icon on the right end of the row for the Louisville show, that takes you to the show detail page which has all of the prices.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: mtotch123 on August 01, 2011, 01:19:54 pm
Can you tell me if there will be  fan club seats available in the first 10 rows if we don't purchase the Premium Package for Grand Rapids?  Thanks!

"-somedays I still don't know what to do-"
Mary in Michigan


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: khmellencamp on August 01, 2011, 04:30:59 pm
If you do not purchase the VIP package is it still possible to get seats within the first 10 rows?  For all of the previous shows I have bought the VIP package, but I really don't need all of the stuff that comes along with it now (since I have several sets).  Bottom line, are there still good seats available without purchasing the VIP package (and would this include 1st and 2nd row seats)?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 02, 2011, 08:12:34 am
If you do not purchase the VIP package is it still possible to get seats within the first 10 rows?  For all of the previous shows I have bought the VIP package, but I really don't need all of the stuff that comes along with it now (since I have several sets).  Bottom line, are there still good seats available without purchasing the VIP package (and would this include 1st and 2nd row seats)?

There should be some available but depending on the size of the rows there probably will be more Premium Package seats in those rows than just $125 tickets.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 02, 2011, 08:13:55 am
Can you tell me if there will be  fan club seats available in the first 10 rows if we don't purchase the Premium Package for Grand Rapids?  Thanks!

"-somedays I still don't know what to do-"
Mary in Michigan

There should be some available but how many depends from venue to venue based on how many seats are in the rows and other factors. I don't get access to the seating manifests so I never know exactly how many tickets are available in each type in the pre-sale.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 02, 2011, 10:44:21 pm
I saw that we don't need a password if we are buying the premium packages. BUt it looks like the websites are asking for a password. Are the premium packages on sale at the same area as all other tickets?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 06:27:36 am
I saw that we don't need a password if we are buying the premium packages. BUt it looks like the websites are asking for a password. Are the premium packages on sale at the same area as all other tickets?

You are not SUPPOSED to need a password for Premium, that is how we ask the venues to set it up, however, when the ticket sellers are not ticketmaster.com sometimes the setups get very weird and a password might be required during the presale period.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: jesendzik on August 03, 2011, 07:28:40 am
I'm new to this...my wife is really counting on me to come through with good tickets. Where will I see the presale password, and what time is it usually displayed. Thanks in advance.
Jim


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 08:55:54 am
I'm new to this...my wife is really counting on me to come through with good tickets. Where will I see the presale password, and what time is it usually displayed. Thanks in advance.
Jim

The passwords are on now for members who are logged in to Mellencamp.com

Instructions are here: http://www.mellencamp.com/news.html?n_id=718 or email [email protected]


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: jrarey on August 03, 2011, 09:04:21 am
Indy is coming up with no tickets availible.

pass is as shown on tour page.

Any ideas?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: brion on August 03, 2011, 09:07:50 am
got on at 10 am for pre sale tics,used password and it tells me no tickets available..WTF???


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lpettyjohn on August 03, 2011, 09:08:16 am
Ticketmaster is saying no exact matches were found, but other tickets may still be available.  What is going on?  Are only the $250 available today?  I want the $125 tickets.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 09:08:47 am
grand rapids is not showing pit tickets!!!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: fivetornadoes on August 03, 2011, 09:09:52 am
keep trying !!!!!

it was about 3 minutes after 10am that i scored the tickets

at first it said nothing was available


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: pz8w9g on August 03, 2011, 09:11:21 am
Me too!  WTF!!!!!!!!!!!!!!!!!!!!!!!!!!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:14:34 am
got on at 10 am for pre sale tics,used password and it tells me no tickets available..WTF???

There is huge demand in the first few minutes and often all available tickets end up in peoples shopping carts, but many of those will not be sold and will return to the pool of available tickets so please keep trying.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: gomper11 on August 03, 2011, 09:16:24 am
Hi Tony, I am interested in the Louisville Show but at this time can't get the password. The Ticketmaster website shows tix on sale. It is 10:15 in Louisville. What time is the website running under? Thanks.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 09:16:42 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:17:25 am
Ticketmaster is saying no exact matches were found, but other tickets may still be available.  What is going on?  Are only the $250 available today?  I want the $125 tickets.

All price levels of tickets are on sale, just keep requesting tickets over the next 30 minutes and you should get some.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:17:46 am
Indy is coming up with no tickets availible.

pass is as shown on tour page.

Any ideas?

Keep trying, they are all requested but not sold.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:19:10 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.

Grand Rapids has some available, I just pulled the $90 tickets up.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: kkomlanc52 on August 03, 2011, 09:19:22 am
Having problems with the Indy sale, should I keep trying. I have been on since 10:00AM.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 09:20:06 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.

Grand Rapids has some available, I just pulled the $90 tickets up.

yes, but the premium $250 tickets aren't even showing up as an option


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:22:50 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.

Grand Rapids VIP didn't go up with the other tickets, keep checking they should be up shortly.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 09:24:26 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.

Grand Rapids VIP didn't go up with the other tickets, keep checking they should be up shortly.

thanks tony....i keep refreshing the page!

still no premium packages listed though


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:27:07 am
Hi Tony, I am interested in the Louisville Show but at this time can't get the password. The Ticketmaster website shows tix on sale. It is 10:15 in Louisville. What time is the website running under? Thanks.

The password is up and available, hit control and refresh  and it should show. It is rockintheusa


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:29:39 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.

Grand Rapids has some available, I just pulled the $90 tickets up.

yes, but the premium $250 tickets aren't even showing up as an option

When the premium tickets show up as an option, the box just below the password presale on the main ticket page they will be on sale. That box was there a few minutes ago for me but is gone right now.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:31:41 am
Montreal is having some issues, it appears premium tickets went on sale but not any of the other price levels. Please keep checking and trying these links

http://www.laplacedesarts.com/pda-evenement/7233/.en.html;jsessionid=E3DE3903334ABE414562FE03C3D8BA9F

https://billetterie.pda.qc.ca/06.wdsc?__x816AFzakmAJGcbstDy0fNlaygregND7Aua4kWQVMbE

https://billetterie.pda.qc.ca/01.wdsc?__x816AFzakmAJGcbstDy0fNlaygregND7Aua4kWQVMbE


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 09:32:16 am
any word on grand rapids? they aren't even showing an option for the $250 tickets.

Grand Rapids has some available, I just pulled the $90 tickets up.

yes, but the premium $250 tickets aren't even showing up as an option

When the premium tickets show up as an option, the box just below the password presale on the main ticket page they will be on sale. That box was there a few minutes ago for me but is gone right now.

i noticed the box disappear as well. and they were listing premium packages as $125, but pulling up seats pretty far back


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 09:33:30 am
Having problems with the Indy sale, should I keep trying. I have been on since 10:00AM.

Yes keep trying, that applies for all shows, if you didn't pull any tickets (or not what you want) keep trying as even if all tickets were initially requested many will not be completed and will go back into the general ticket pool.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: hstroud78 on August 03, 2011, 09:35:56 am
Anybody get through yet on tkts in INDY??  What is the deal????


FYI, I finally got tkts....keep trying and you will get thru....only took 45 minutes!!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: crazystix on August 03, 2011, 09:36:13 am
I tried for over 30 minutes to get tickets for the N. Charleston show in the $90.50 price range and nothing came up.  I starting trying exactly at 10am.  Worst presale ever IMO and I've purchased tickets through a lot of presales.  Extremely disappointing.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 09:37:52 am
38 minutes in....still waiting for ticketmaster to show Grand Rapids Premium Ticket option... *hoping*

should i give up grand rapids? still no premium option as of 10:49am


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 10:18:01 am
38 minutes in....still waiting for ticketmaster to show Grand Rapids Premium Ticket option... *hoping*

should i give up grand rapids? still no premium option as of 10:49am

Premium tickets are now available for Grand Rapids (including front row) using the seat selector thing.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan e wagner :) on August 03, 2011, 10:21:56 am
38 minutes in....still waiting for ticketmaster to show Grand Rapids Premium Ticket option... *hoping*

should i give up grand rapids? still no premium option as of 10:49am

Premium tickets are now available for Grand Rapids (including front row) using the seat selector thing.

found em! is orchestra as close as you can get? or are there PIT seats?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 10:24:25 am
I tried for over 30 minutes to get tickets for the N. Charleston show in the $90.50 price range and nothing came up.  I starting trying exactly at 10am.  Worst presale ever IMO and I've purchased tickets through a lot of presales.  Extremely disappointing.

There was a ticket seller glitch where the $90 didn't go on sale at the 10am. They should be on sale soon. Sorry for that, I wish I could control all of those things!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 10:47:52 am
38 minutes in....still waiting for ticketmaster to show Grand Rapids Premium Ticket option... *hoping*

should i give up grand rapids? still no premium option as of 10:49am

Premium tickets are now available for Grand Rapids (including front row) using the seat selector thing.

found em! is orchestra as close as you can get? or are there PIT seats?

I don't have any info to share on seating at shows, basically you gotta go off the seating chart or call the venue/box office to inquire.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: tattudemellenhead on August 03, 2011, 11:46:29 am
Hi Tony....not sure if it was intended like this or if the venue for Rockford made an error, but there were NO $125 tickets up front, all of them are the premium $250 tickets. I thought there would be a some of the $125 tickets somewhere close, but to no avail. I too like some of the others have already purchased the $250 premium package and have no need for all the additional items, so I was just trying for 1 of the $125 tickets.

Thanks and THANK YOU as always for the hard work and time put forth to Mellencamp.com

tattudemellenhead-Sherry

** Let me add to this that I would be very sad to see empty seats at a JM show up that close all because they are $250 vs the top dollar ticket of $125.  :)


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 01:03:17 pm
Hi Tony....not sure if it was intended like this or if the venue for Rockford made an error, but there were NO $125 tickets up front, all of them are the premium $250 tickets. I thought there would be a some of the $125 tickets somewhere close, but to no avail. I too like some of the others have already purchased the $250 premium package and have no need for all the additional items, so I was just trying for 1 of the $125 tickets.

Thanks and THANK YOU as always for the hard work and time put forth to Mellencamp.com

tattudemellenhead-Sherry

** Let me add to this that I would be very sad to see empty seats at a JM show up that close all because they are $250 vs the top dollar ticket of $125.  :)

I just passed that feedback on to the promoter so they can double check that what was supposed to be offered was. You might keep checking tonight/tomorrow in case more are released.

There are not that many $250 seats and if they go unsold they are unbundled closer to the show date and put on sale to the general public at their face $125 price.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lr7209 on August 03, 2011, 01:16:34 pm
Not sure what I have purchased :

Got a ticket for Montreal around 10:30 this morning . Paid $258 (everything included) and tought I was getting a standard ticket . But I took a look at the tour page a few minutes ago and $258 is just about the cost of a "Premium Package" yet there is no mention of that in my confirmation e-mail.
Any help would be appreciated.

Thanks


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: tattudemellenhead on August 03, 2011, 02:07:03 pm
Thanks for the update Tony.....I did just check again too and obviously, all of the center section is gone, but both the left and right orchestra/pit sections are still open showing at $250 each.  :)  Thanks again!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: mtotch123 on August 03, 2011, 02:29:22 pm
Wow!  I always trust and believe that you guys are going to get me through....and you didn't disappoint this time; although I was sweatin'!  The Ticketmaster web seemed to be quite mixed up with Grand Rapids....but patience pulled me through and I ended up pretty sweet!!
Thanks Tony and everyone involved in getting us close to our guy!!!

"-somedays I still don't know what to do-"
Mary in Michigan      (this is awesome!)


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 02:33:35 pm
Not sure what I have purchased :

Got a ticket for Montreal around 10:30 this morning . Paid $258 (everything included) and tought I was getting a standard ticket . But I took a look at the tour page a few minutes ago and $258 is just about the cost of a "Premium Package" yet there is no mention of that in my confirmation e-mail.
Any help would be appreciated.

Thanks

$258 is what a premium ticket would cost, it's a standard ticket with the extra package of merchandise and will be a front 10 row tickets. In a few weeks (or hopefully just days) you will get an email with instructions how to pick your shirt size and confirm your address. As many people here can confirm the premium tickets are outstanding seats.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 03, 2011, 02:35:16 pm
Thanks for the update Tony.....I did just check again too and obviously, all of the center section is gone, but both the left and right orchestra/pit sections are still open showing at $250 each.  :)  Thanks again!

I have the promoter checking on this as I too don't see any $130 tickets available, it's possible they all have sold (at least all that were in the presale, we don't get access to everything and there will be different seats in the radio presale tomorrow). The password for that radio presale by the way is jackiebrown . And they hold some of every price level for the public on sale.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lr7209 on August 03, 2011, 02:46:08 pm
Thanks for the answer Tony ,

My ticket is front row , not as good as I would have wanted as there were slightly better seats available (but only if you bought 4 at a time) around 13:00 , so yes the "Premium Packages" ticket are quite good .
Not sure what i'll do with the vinyl as I don't have a turntable  :)

Bye for now.

Luc



Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: walktall2010 on August 03, 2011, 03:11:51 pm
Thanks for the answer Tony ,

My ticket is front row , not as good as I would have wanted

How do you get better than front row? What more could you have wanted?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lr7209 on August 03, 2011, 03:23:34 pm
My ticket is all the way at the end of the row , that means that because of the awful acoustics of "Place des Arts" I will hear the music very loudly in one ear and not at all in the other . So in this case , better = closer to the center.

Luc


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: shakeyjrc on August 03, 2011, 03:25:03 pm
I got front row center for the Reading, PA show during the pre-sale. Thanks Mellencamp and management for providing will-call only tickets for the best seats in the house!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: tattudemellenhead on August 04, 2011, 10:20:11 am
 
Thanks for the update Tony.....I did just check again too and obviously, all of the center section is gone, but both the left and right orchestra/pit sections are still open showing at $250 each.  :)  Thanks again!

I have the promoter checking on this as I too don't see any $130 tickets available, it's possible they all have sold (at least all that were in the presale, we don't get access to everything and there will be different seats in the radio presale tomorrow). The password for that radio presale by the way is jackiebrown . And they hold some of every price level for the public on sale.

I checked back this morning and used the radio presale password, that shows all three front sections sold out, it won't even pull up anything....using the original presale password still showed me the same $250 available seating but nothing up front. Thanks for all of your help and information Tony...I know you always look out for us mellenheads.  :)


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: hottrodd57 on August 04, 2011, 04:58:03 pm
At Indy 11-19-11, on ticketmaster r the the 125.00 tickets for the premium tickets? Or r they just regular tickets??? I could never find anything on ticketmaster listing premium tickets
Thanks


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: gil2003 on August 04, 2011, 05:57:42 pm
Somebody from the Melencamp community please back me up on this one! I participated in the presale yesterday for the Savannah, GA show and followed the rules just like everyone else. I selected $125 seating and 4 tickets. I was lucky and got four second row seats to the show. Today, I got this mesage from the ticket sellers website:

Dear John Mellencamp Fans:

Thank you for participating in the presale for the
John Mellencamp performance at Savannah Civic
Centerís Johnny Mercer Theatre on November 11th.

Regrettably, the system allowed you to purchase
tickets in the VIP seating area without being
charged the VIP price of $250 per ticket plus
convenience fees. We have two available options to
correct this error:

We can relocate you to the best possible seating
for the price you have paid, no further back than
Row K in the Orchestra sections. We will make
every attempt to select seats that are similar to
your original selection (on an aisle, on a
particular side of the venue, etc.)

If you would like to pay the difference in price
to keep your original seating, please reply to
this email and confirm that you have agreed to
being charged an additional $125 per ticket on the
credit card used at the original time of purchase.


We must receive your decision by no later than
Tuesday, August 9th at 5pm. If you have not
expressly agreed to paying the difference in price
by this time, your seats will be relocated.


Please accept our sincerest apologies for any and
all inconvenience.


Thank You,
eTix Customer Support
[/i] [/i]




What a joke! I can't believe Mellencamp fans are getting pushed around like this. Please advise!


-Gilbert


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: JLM on August 04, 2011, 07:06:26 pm
I just received the same notice from eTix.  3rd row, 4 seats.  Very disappointed at this moment.  Also attended the Columbia, SC earlier this year using the premium package, and just dont need any more merchandise.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 05, 2011, 07:01:52 am
I just received the same notice from eTix.  3rd row, 4 seats.  Very disappointed at this moment.  Also attended the Columbia, SC earlier this year using the premium package, and just dont need any more merchandise.

That is really weird, please email me at [email protected] and I will see what I can do about this.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 05, 2011, 07:03:02 am
Somebody from the Melencamp community please back me up on this one! I participated in the presale yesterday for the Savannah, GA show and followed the rules just like everyone else. I selected $125 seating and 4 tickets. I was lucky and got four second row seats to the show. Today, I got this mesage from the ticket sellers website:

Dear John Mellencamp Fans:

Thank you for participating in the presale for the
John Mellencamp performance at Savannah Civic
Centerís Johnny Mercer Theatre on November 11th.

Regrettably, the system allowed you to purchase
tickets in the VIP seating area without being
charged the VIP price of $250 per ticket plus
convenience fees. We have two available options to
correct this error:

We can relocate you to the best possible seating
for the price you have paid, no further back than
Row K in the Orchestra sections. We will make
every attempt to select seats that are similar to
your original selection (on an aisle, on a
particular side of the venue, etc.)

If you would like to pay the difference in price
to keep your original seating, please reply to
this email and confirm that you have agreed to
being charged an additional $125 per ticket on the
credit card used at the original time of purchase.


We must receive your decision by no later than
Tuesday, August 9th at 5pm. If you have not
expressly agreed to paying the difference in price
by this time, your seats will be relocated.


Please accept our sincerest apologies for any and
all inconvenience.


Thank You,
eTix Customer Support
[/i] [/i]




What a joke! I can't believe Mellencamp fans are getting pushed around like this. Please advise!


-Gilbert

Please drop me an email with this to [email protected] Sounds like they messed something up with their seat allocation.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 05, 2011, 07:03:34 am
At Indy 11-19-11, on ticketmaster r the the 125.00 tickets for the premium tickets? Or r they just regular tickets??? I could never find anything on ticketmaster listing premium tickets
Thanks

If the Premium Tickets weren't showing up as an option to request that means they were all sold out.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: tattudemellenhead on August 05, 2011, 10:08:57 am
Thanks for the update Tony.....I did just check again too and obviously, all of the center section is gone, but both the left and right orchestra/pit sections are still open showing at $250 each.  :)  Thanks again!

I have the promoter checking on this as I too don't see any $130 tickets available, it's possible they all have sold (at least all that were in the presale, we don't get access to everything and there will be different seats in the radio presale tomorrow). The password for that radio presale by the way is jackiebrown . And they hold some of every price level for the public on sale.

I checked back this morning and used the radio presale password, that shows all three front sections sold out, it won't even pull up anything....using the original presale password still showed me the same $250 available seating but nothing up front. Thanks for all of your help and information Tony...I know you always look out for us mellenheads.  :)


I see that the venue/promoter got the seats/price corrected for the public sale....too bad they couldn't have fixed it yesterday while I still had a chance.  :(


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: bobco on August 06, 2011, 06:03:15 pm
Please tell me this is not standard practice! I hope there is some remedy to this other than being forced to pay double for tickets myself and others bought in good faith.
I participated in the presale for the Savannah, GA show and followed the rules just like everyone else. I selected $125 seating tickets. I was lucky and got third row seats to the show. I received this message from the ticket sellers website:

Dear John Mellencamp Fans:

Thank you for participating in the presale for the
John Mellencamp performance at Savannah Civic
Centerís Johnny Mercer Theatre on November 11th.

Regrettably, the system allowed you to purchase
tickets in the VIP seating area without being
charged the VIP price of $250 per ticket plus
convenience fees. We have two available options to
correct this error:

We can relocate you to the best possible seating
for the price you have paid, no further back than
Row K in the Orchestra sections. We will make
every attempt to select seats that are similar to
your original selection (on an aisle, on a
particular side of the venue, etc.)

If you would like to pay the difference in price
to keep your original seating, please reply to
this email and confirm that you have agreed to
being charged an additional $125 per ticket on the
credit card used at the original time of purchase.


We must receive your decision by no later than
Tuesday, August 9th at 5pm. If you have not
expressly agreed to paying the difference in price
by this time, your seats will be relocated.


Please accept our sincerest apologies for any and
all inconvenience.


Thank You,
eTix Customer Support [/i] [/i]

I believe at most we should be asked to pay half the additional cost for their mistake, not the full amount.
I would like someone from the John Mellencamp community please back us up on this one and get back with me.
Thanks, Bob


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 07, 2011, 11:29:14 am
Please tell me this is not standard practice! I hope there is some remedy to this other than being forced to pay double for tickets myself and others bought in good faith.
I participated in the presale for the Savannah, GA show and followed the rules just like everyone else. I selected $125 seating tickets. I was lucky and got third row seats to the show. I received this message from the ticket sellers website:

Dear John Mellencamp Fans:

Thank you for participating in the presale for the
John Mellencamp performance at Savannah Civic
Centerís Johnny Mercer Theatre on November 11th.

Regrettably, the system allowed you to purchase
tickets in the VIP seating area without being
charged the VIP price of $250 per ticket plus
convenience fees. We have two available options to
correct this error:

We can relocate you to the best possible seating
for the price you have paid, no further back than
Row K in the Orchestra sections. We will make
every attempt to select seats that are similar to
your original selection (on an aisle, on a
particular side of the venue, etc.)

If you would like to pay the difference in price
to keep your original seating, please reply to
this email and confirm that you have agreed to
being charged an additional $125 per ticket on the
credit card used at the original time of purchase.


We must receive your decision by no later than
Tuesday, August 9th at 5pm. If you have not
expressly agreed to paying the difference in price
by this time, your seats will be relocated.


Please accept our sincerest apologies for any and
all inconvenience.


Thank You,
eTix Customer Support [/i] [/i]

I believe at most we should be asked to pay half the additional cost for their mistake, not the full amount.
I would like someone from the John Mellencamp community please back us up on this one and get back with me.
Thanks, Bob


Definitely not standard procedure and as far as I am aware this is the first time something like this has happened. I reached out to our point person at the tour promoter about this and am waiting for him to get back with me. You emailed me directly so I will stay in contact with you about that once I know something, please keep in touch with me as well.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: richm752 on August 07, 2011, 11:28:09 pm

I believe at most we should be asked to pay half the additional cost for their mistake, not the full amount.
I would like someone from the John Mellencamp community please back us up on this one and get back with me.
Thanks, Bob


I believe they should take the hit and not the consumer.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TheShoe on August 10, 2011, 09:10:22 am
what the heck is the premium package promo code


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 10, 2011, 09:13:36 am
what the heck is the premium package promo code

Boston is currently having an issue with the ticket seller, so right now no tickets have gone on sale, but they should be shortly.

No promo code/password is need for VIP once they go on sale.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lisad2788 on August 10, 2011, 09:17:24 am
Re: Boston show...when I enter the promo code and try to search for 2 tickets I keep getting a message "We apologize, but we couldn't find any tickets which fit your search criteria. Please choose one of the following options to search for tickets." This is for the non-premium tix.

Are the pre-sale tix already sold out at 10:10am?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: infamouscapgirl on August 10, 2011, 09:17:53 am
Trying to get tickets for Boston. Saw the Waterbury show and loved it.  I hope my boss doesn't come in while I keep trying to get my tickets!  $%#@^technology snafus haha.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TheShoe on August 10, 2011, 09:19:16 am
Please post your questions and any issues you have with the Fall 2011 pre-sales in this thread!


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TheShoe on August 10, 2011, 09:21:02 am
Tony.  The time has changed for premium packages at 11AM for the oct Boston Show.  Its asking for promo code?  I called direct to telecharger and they say they cant give out the password.  So afterplanning for several hours to make the first 10 rows what do I have to do?


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 10, 2011, 09:36:08 am
Trying to get tickets for Boston. Saw the Waterbury show and loved it.  I hope my boss doesn't come in while I keep trying to get my tickets!  $%#@^technology snafus haha.

BOSTON PRE-SALE: Due to ticket seller technical difficulties the pre-sale has been delayed until 11 AM today, Wednesday Aug 10th.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: infamouscapgirl on August 10, 2011, 09:37:49 am
@ the shoe:

When the VIP tickets go on sale at 11, there is no passcode needed. You can just buy them.
The passcode is only needed to get regular presale tickets.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 10, 2011, 09:40:58 am
Re: Boston show...when I enter the promo code and try to search for 2 tickets I keep getting a message "We apologize, but we couldn't find any tickets which fit your search criteria. Please choose one of the following options to search for tickets." This is for the non-premium tix.

Are the pre-sale tix already sold out at 10:10am?

I am sorry for the trouble, something major was screwed up at the ticket seller end, no tickets have been sold so hopefully everything will be smooth at 11am.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 10, 2011, 09:43:15 am
Tony.  The time has changed for premium packages at 11AM for the oct Boston Show.  Its asking for promo code?  I called direct to telecharger and they say they cant give out the password.  So afterplanning for several hours to make the first 10 rows what do I have to do?

11am will be the new on sale time for both the packages (no password required) and for the pre-sale (password is eastereve).


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lr7209 on August 16, 2011, 07:52:22 am
I have another question about my ticket :

I purchased a front row ticket for the Montreal show (at Place des Arts) for which I paid $258 .
From the info on the tour page and the answer to my previous question I assumed it would be a Premium ticket but it says  "Package tickets WILL NOT BE MAILED to purchasers." in the package description.
Guess what I received in the mail yesterday  ???

Can anyone help make sense of this mess ?

Luc


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: susan_shanks on August 17, 2011, 09:09:26 am
I can't even get into the knoxville ticket presale.....ARRRGGGHHHH


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on August 17, 2011, 09:25:06 am
I have another question about my ticket :

I purchased a front row ticket for the Montreal show (at Place des Arts) for which I paid $258 .
From the info on the tour page and the answer to my previous question I assumed it would be a Premium ticket but it says  "Package tickets WILL NOT BE MAILED to purchasers." in the package description.
Guess what I received in the mail yesterday  ???

Can anyone help make sense of this mess ?

Luc

Well clearly the venue didn't know how to follow our instructions (the ones they posted too - grins). We try to make all of the Premium Tickets will call only to discourage scalping.

However some venues end up mailing them out anyway due to not having a flexible enough ticketing system.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: scottfisher on August 17, 2011, 09:33:16 am
Please post your questions and any issues you have with the Fall 2011 pre-sales in this thread!

I don't see the Pre sale code anywhere for Knoxville. Thanks


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: lr7209 on August 17, 2011, 09:45:32 am
Once again , thank you for answering my question Tony.


Luc


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: marini on October 06, 2011, 05:32:23 pm
Tony...I have not received my tickets (sent regular mail) for Mellencamp's Boston Concert on October 25th.  Do you know if they have been sent out yet ?

I received my tickets in the mail for Bob Seger in November already.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on October 07, 2011, 06:59:45 am
Tony...I have not received my tickets (sent regular mail) for Mellencamp's Boston Concert on October 25th.  Do you know if they have been sent out yet ?

I received my tickets in the mail for Bob Seger in November already.

Did you buy premium package tickets or just regular tickets?

Premium package tickets are will call pick up only night of the show.

Regular tickets I assume should have been emailed or mailed out. I would contact the box office and check on them after you check your email.

Tony


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: marini on October 07, 2011, 10:09:21 am
I have the regular tickets ordered. No email. No Tickets.
Thanks Tony for looking into this for me.

I sent a email to with my order number where I bought the tickets but no response yet.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: marilynb on October 25, 2011, 03:09:24 pm
I am glad you said something about the cameras Tony. All the flashing is very disruptive if John is to perform well.  I can testify to that, as when I used to work for a christian rock music station, one of the churches would have a rock show 2x a month.  The biggest one was when they had Barry McGuire (he is famous for Eve of Destruction back in the 60's and yes he is a christian) and the fans were so obsessed with their cameras noone could even see him.  I know that all the flashes were disturbing him, but Barry was gracious enough to finish out the concert.  In the christian music field he is well known for his hit called "Bull Frogs and Butterflys."  And he is such  a great artist and just one of the most down to earth people anyone could meet.  And he still sounds like the good old days  :) :) :)


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: CharlieAnn on December 03, 2011, 09:39:49 pm
Hey ~ I went to see where he is playing and there is nothing there ~ I am planning my vacation ~ seeing John in concert would take me to a point of ~ OMG lol  ;D ~ I am in Iowa lol ~ no we are not idiots out wandering around either


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: mitch1982 on December 04, 2011, 07:06:44 pm
Looks like John is taking a break at this point. Will let Tony comment but I would say nothing coming before 2012!  After 3 N.American legs of the tour and a trip to Europe this past summer they needed some rest and relaxation.


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: TonyBClubManager on December 06, 2011, 10:44:16 am
Hey ~ I went to see where he is playing and there is nothing there ~ I am planning my vacation ~ seeing John in concert would take me to a point of ~ OMG lol  ;D ~ I am in Iowa lol ~ no we are not idiots out wandering around either

I think you are clear until May for sure. John's taking some time off before working on the Ghost Brothers musical and I think he won't do anything show wise until that is over, if he does any shows in 2012 at all, too early to really say either way what the Summer or Fall might hold.


Title: TONY! A BELATED THANK YOU ..
Post by: CherryNJBomb on February 16, 2012, 02:58:54 pm
A belated THANK YOU, TONY!! for helping me back on 11/5/2011  in Newark, NJ with my ticket situation.  I think I drove you nuts till the end.  It was awesome that you emailed me "back" on the night of the show - helping me jump a few hurdles.  I didn't feel like a number and that's what John's music represents to me.. We're all together in this life - helping each other out..

I work 2 jobs so it took me forever to post this - but I was soooo impressed with the way my situation was handled and YOU were the one helping me.. KUDOS!!! 

John put on an amazing show that night and I was beaming all night long!!  You represented what he stands for well and that was the reason I enjoyed myself even more - knowing he has a good team! (okay he is hot and that is another reason i enjoyed the show !!! :) lol

Hey - I took this picture.. I will treasure it always! Thank you so much!!!   

THANKS TONY!!  ;D


Title: Re: Fall 2011 Pre-Sale Ticket Questions & Problems
Post by: dolly23 on February 17, 2012, 08:28:47 am
Tony is the unsung hero of the Mellencamp organization, he does a fantastic job, takes care of everyone like they are family!