Honestly, thats pretty darn $h!tty. When you are trying to get through for 10 mins, you can only assume that when you request "best available" that they are showing you the best available.
I got through immediately. And kept going back and checking after I checked out. But now, 2+ hours later, there's better seats available than at 11am.
Also, thats not how the system works. When someone doesn't buy the tickets, they are immediately returned to the lot, not 20 mins later.
I'm just annoyed that I paid $300 for the last row of the mezz and now need to deal with swapping tix with brokers once I get them in the mail.
All in all, not the best run pre-sale.
Please keep trying for tickets, all tickets are NOT sold out for the presale.
Due to the number of people requesting tickets, all tickets in the pre-sale might have been allocated into shopping carts and you might be getting a message saying no tickets are available.
However, we have learned from past experience, many of those people are trying for tickets only looking for the front row. If they don't get that they will not buy the tickets they were able to pull up.
Those tickets they don't buy will then return to being available after 7 to 20 minutes and then everyone will have a fresh shot at them.
Thus we recommend you keep trying for tickets, and don't get overly concerned by the "no tickets currently available message", unless tickets have been on sale for at least an hour.
FYI the other main presale password is SPOKEN if you want to try that for the AEG/Radio/Local pre-sale.