John Mellencamp Community

MELLENCAMP.COM ANNOUNCEMENTS => Ticket & Tour Questions => Topic started by: TonyBClubManager on August 11, 2010, 08:18:21 am



Title: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 08:18:21 am
Post your questions or issues with the presale here and your fellow fans will try to help you and Mellencamp.com will be checking this thread every few minutes.

BEFORE POSING A QUESTION REREAD THE FOLLOWING PAGES

They have been updated extensively and include most answers.
http://www.mellencamp.com/news.html?n_id=718
http://www.mellencamp.com/news.html?n_id=733

PASSWORDS WILL APPEAR 10 MINUTES BEFORE THE PRE SALE BEGINS REFRESH YOUR BROWSER ON THE TOUR PAGE TO SEE THEM WHEN YOU ARE LOGGED IN


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: sarahsullivan on August 11, 2010, 08:22:44 am
Tony~ I just noticed on my profile page it says the local time is 7:51 am when in fact the time is 8:51 am. Is this going to affect what time the password shows up on the tour page?
I want to buy my tickets this morning and hope I'm not an hour late because of the incorrect time. I'm in Indiana on EST. Help! I'm panicked!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: sarahsullivan on August 11, 2010, 08:30:01 am
Also, can we buy a companion ticket with a VIP package?


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 08:40:41 am
Also, can we buy a companion ticket with a VIP package?

Yes, as is noted on the two main ticket pages, it is a 4 ticket limit per order, including VIP.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: littlesusie39 on August 11, 2010, 08:49:46 am
Got the secret password!! 8); logged in to ticketmaster, hoping the crazy  "Word" isn't hard to spell!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: islandmike on August 11, 2010, 09:01:06 am
i logged in, got the Cleveland password, enter it, go to sale page, then it tells me Mellencamp is not on sale.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: ksteele764 on August 11, 2010, 09:09:06 am
Password is not working for South Bend!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: krisp on August 11, 2010, 09:09:29 am
I can't get in on the Cleveland site either, called and they can't do the tickets by phone with it being online only, help!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: geislesa on August 11, 2010, 09:11:28 am
Password is not working for South Bend!


Yep, I'm getting same thing:
 The entered Password is incorrect. Access Denied.   >:(

I've entered it every conceivable way possible.



Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 09:16:58 am
South Bend Box Office entered wrong password, password for south bend pre sale is AGRACEFULFALL


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 09:19:59 am
i logged in, got the Cleveland password, enter it, go to sale page, then it tells me Mellencamp is not on sale.

CLEVELAND

We had to use a new link:
http://ev15.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=JOH&linkID=psq&shopperContext=&caller=&appCode

Enter your password then you will get it. Click the name John Mellencamp


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: mellenheadinohio on August 11, 2010, 09:28:44 am
i'm only able to pull up premiums package for Cleveland


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: krisp on August 11, 2010, 09:29:56 am
Thanks, but the Cleveland link is now timing out, going to a blank page.  Honestly, about to cry here :'(  These tickets are our 20th anniversary present.



Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: sarahsullivan on August 11, 2010, 09:32:37 am
why can't I order a Premium package for Indy? It won't give me a place for the password. The only spot for the password is next to regular tix.  I've tried it just about every way possible.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 09:37:45 am
why can't I order a Premium package for Indy? It won't give me a place for the password. The only spot for the password is next to regular tix.  I've tried it just about every way possible.


Premium Tickets are a PUBLIC PRESALE no password required.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 09:39:21 am
Thanks, but the Cleveland link is now timing out, going to a blank page.  Honestly, about to cry here :'(  These tickets are our 20th anniversary present.



http://ev15.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=JOH&linkID=psq&shopperContext=&caller=&appCode

password is checkitout

Click on the word John Mellencamp

Try a different browser if you are getting a blank page. It is working for me.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 09:41:54 am
i'm only able to pull up premiums package for Cleveland

Premium Packages are available to the public as a presale, no password required.

http://ev15.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=JOH&linkID=psq&shopperContext=&caller=&appCode

password is checkitout

Click on the word John Mellencamp


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: jtuttle on August 11, 2010, 09:48:56 am
Kansas City says tickets are not available.  Available at 10 maybe?


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 09:51:35 am
Kansas City says tickets are not available.  Available at 10 maybe?


Correct, tickets go on sale at 10 AM through the ticket seller. We turn on our links and password at quarter til the hour so you can click through and have the password at the ready!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: sarahsullivan on August 11, 2010, 10:00:20 am
Thanks Tony! Oh well, I didn't figure it out in time so I just bought regular tix for Clowes Hall and scored Row D..not too shabby! Although I was kinda wanting that vinyl record  :D  Can't wait for the show!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: krisp on August 11, 2010, 10:03:00 am
Thanks, finally got through and got the tickets!

kris


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: jtuttle on August 11, 2010, 10:04:02 am
KC says no $125 ticket available.  I could get the $250 each, but no $125?


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 10:15:55 am
KC says no $125 ticket available.  I could get the $250 each, but no $125?

They must all be requested or in people's shopping carts. I didn't pull any either.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 10:17:49 am
St. Louis not working.

Please refresh Mellencamp.com TOUR page and try the new links we posted.

http://www.mellencamp.com/tourarchive.html?n_id=77
PRE-SALE TICKET PURCHASES CLICK HERE
Please note St. Louis has seating sections called VIP that are priced at $125 and $92.50. Those are NOT our Premium Ticket Packages, those sections DO NOT include any of the merchandise of our Premium Ticket Packages.


PREMIUM TICKET PACKAGE PURCHASES CLICK HERE


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: jtuttle on August 11, 2010, 10:19:30 am
KC finally got some.  If I was willing to pay $500 which I wasn't, I could have gotten front row seats.  LOL!  I thought I had been real lucky until I saw the total amount for 2 tickets.  O well, I'll be in row 9 and happy to have that.  Thanks, Tony, for your help and gracious response to the questions.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: dusty947 on August 11, 2010, 10:21:11 am
I couldn't pull any 125 for Mpls on 11/23 either.  So I bought 4 Premium and got front row.
A bit more than I can spend but it's John.  He is worth it.  How can they put tickets in a box and not release them?  I was on at 10 a.m. sharp.  The best I could get was the 43.00 tickets.  I didn't want them.  Front row is OK with me!  Oh well, such is the life these days.
You only live once.  I am happy, I will just have to sacarafice some other entertainment.  No big deal and I get the packages of goods.

Patti


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: walktall2010 on August 11, 2010, 10:23:28 am
I decided against the premium package and now it's letting you buy them for $125 instead of $250. What gives?


St. Louis not working.

Please refresh Mellencamp.com TOUR page and try the new links we posted.

http://www.mellencamp.com/tourarchive.html?n_id=77
PRE-SALE TICKET PURCHASES CLICK HERE
Please note St. Louis has seating sections called VIP that are priced at $125 and $92.50. Those are NOT our Premium Ticket Packages, those sections DO NOT include any of the merchandise of our Premium Ticket Packages.


PREMIUM TICKET PACKAGE PURCHASES CLICK HERE


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: jtuttle on August 11, 2010, 10:30:06 am
I do have another question.  I bought the $125 tickets for KC and it allowed me to print them which makes me kinda nervous as mellencamp.com says these are will call tickets.   Please assure me (or disappoint me) that I did buy the presale mellencamp.com that comes with all the perks.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 10:30:51 am
I decided against the premium package and now it's letting you buy them for $125 instead of $250. What gives?


St. Louis not working.

Please refresh Mellencamp.com TOUR page and try the new links we posted.

http://www.mellencamp.com/tourarchive.html?n_id=77
PRE-SALE TICKET PURCHASES CLICK HERE
Please note St. Louis has seating sections called VIP that are priced at $125 and $92.50. Those are NOT our Premium Ticket Packages, those sections DO NOT include any of the merchandise of our Premium Ticket Packages.


PREMIUM TICKET PACKAGE PURCHASES CLICK HERE

Please re-read the above. The Fox Theater has seating sections TITLED VIP. I am trying to be clear, those sections ARE NOT OUR PREMIUM PACKAGE TICKETS. They are regularly priced.

ONLY THE $250 priced tickets on here are the Premium Package Tickets.
http://ev6.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=FOX06NOV10VIP&linkID=metro


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 10:33:11 am
I do have another question.  I bought the $125 tickets for KC and it allowed me to print them which makes me kinda nervous as mellencamp.com says these are will call tickets.   Please assure me (or disappoint me) that I did buy the presale mellencamp.com that comes with all the perks.

Where do we say $125 are Will Call only? Just checking in case we are not clear enough somewhere

Premium Ticket Package tickets are Will Call only. Select $125 MAY be required for will call pick up but most $125 will not.

If it gave you the option to print the tickets you are good to go, no worries.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 10:35:40 am
I couldn't pull any 125 for Mpls on 11/23 either.  So I bought 4 Premium and got front row.
A bit more than I can spend but it's John.  He is worth it.  How can they put tickets in a box and not release them?  I was on at 10 a.m. sharp.  The best I could get was the 43.00 tickets.  I didn't want them.  Front row is OK with me!  Oh well, such is the life these days.
You only live once.  I am happy, I will just have to sacarafice some other entertainment.  No big deal and I get the packages of goods.

Patti

That sounds downright weird about only the $43's being available. It could have been a glitch or it could have been ticket demand. Minneapolis is one of John's highest demand markets and traditionally one of our biggest fan club ticketing markets.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: walktall2010 on August 11, 2010, 10:37:10 am
When I clicked the fan club premium ticket link, it took me to a page where I could buy pit seats for $125 -- they are the best and there was no $250 option. I already bought VIP tickets because it said that pit seats were not available, so now I could get the best seats in the house for the same price but I've already purchased VIP seats. I'm stuck.  

I decided against the premium package and now it's letting you buy them for $125 instead of $250. What gives?


St. Louis not working.

Please refresh Mellencamp.com TOUR page and try the new links we posted.

http://www.mellencamp.com/tourarchive.html?n_id=77
PRE-SALE TICKET PURCHASES CLICK HERE
Please note St. Louis has seating sections called VIP that are priced at $125 and $92.50. Those are NOT our Premium Ticket Packages, those sections DO NOT include any of the merchandise of our Premium Ticket Packages.


PREMIUM TICKET PACKAGE PURCHASES CLICK HERE

Please re-read the above. The Fox Theater has seating sections TITLED VIP. I am trying to be clear, those sections ARE NOT OUR PREMIUM PACKAGE TICKETS. They are regularly priced.

ONLY THE $250 priced tickets on here are the Premium Package Tickets.
http://ev6.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=FOX06NOV10VIP&linkID=metro


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 10:47:08 am
When I clicked the fan club premium ticket link, it took me to a page where I could buy pit seats for $125 -- they are the best and there was no $250 option. I already bought VIP tickets because it said that pit seats were not available, so now I could get the best seats in the house for the same price but I've already purchased VIP seats. I'm stuck.  

That confuses the heck out of me!

If you entered a password you should have ended up (using either link) for the pre-sale with top price of $125. We initially did not have a way to link to the Premium Packages at $250 but about 10 minutes into the presale we added that link:
http://ev6.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=FOX06NOV10VIP&linkID=metro

For the first 10 minutes of the presale our link was ONLY to the presale with $125 tickets available.

I assume you give them a call and see if you can drop your Premium Tickets for the standard $125. Their purchase system wasn't nearly as simple and clear as Ticketmaster's.

Charge-By-Phone 314-534-1111 800-293-5949


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: tigger97498 on August 11, 2010, 11:26:42 am
Question on the ticket limit. I need 5 tickets. I just ordered 3 so to get the other two could I use my moms credit card and name and be ok per the rules? (she's a member too)


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 11:33:19 am
Question on the ticket limit. I need 5 tickets. I just ordered 3 so to get the other two could I use my moms credit card and name and be ok per the rules? (she's a member too)

If they ticket seller lets it go through you should be fine.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: dusty947 on August 11, 2010, 01:34:50 pm
Great Job Tony.  You earned this compliment for all of our questions and many other concerns this morning.  The presale went fine.  Always nervous and then the glitch happened for the Mpls shows but it didn't last too long.  At least we had this presale before anyone else. The venue (Orpheum) and many local radio stations in MN are not offering presales until Friday.  What a great perk for us fans and this perk didn't cost us a dime.  You and John's Management should be commended by every Mellenhead and every one of JM's beloved fans.  Thank you.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: walktall2010 on August 11, 2010, 01:36:31 pm
Your tip worked and they refunded my early purchase and let me get the better seats. It worked out great. Thank you so much for all your help. I really appreciate it.



When I clicked the fan club premium ticket link, it took me to a page where I could buy pit seats for $125 -- they are the best and there was no $250 option. I already bought VIP tickets because it said that pit seats were not available, so now I could get the best seats in the house for the same price but I've already purchased VIP seats. I'm stuck.  

That confuses the heck out of me!

If you entered a password you should have ended up (using either link) for the pre-sale with top price of $125. We initially did not have a way to link to the Premium Packages at $250 but about 10 minutes into the presale we added that link:
http://ev6.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=FOX06NOV10VIP&linkID=metro

For the first 10 minutes of the presale our link was ONLY to the presale with $125 tickets available.

I assume you give them a call and see if you can drop your Premium Tickets for the standard $125. Their purchase system wasn't nearly as simple and clear as Ticketmaster's.

Charge-By-Phone 314-534-1111 800-293-5949


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: fraley1 on August 11, 2010, 01:40:11 pm
Was ready by 9:30 am this morning to snag my pre-sale code for the Cincinnati concert...kept refreshing..got the code...then had to keep refreshing on the ticket page until the 10 am sale time. I had assumed that tickets would be sold through Ticketmaster so I had their page open in another browser window with my info called up and ready to go...so...got a little slowed down when I realized that the venue itself was handling ticket sales instead. But, I got all my info loaded in their page in time to get great seats....row 7 in Section 3!!! Kudos to John Mellencamp for giving out his pre-sale code without charging a fee to join a fan club, as I've had to do many times in order to obtain good seats to concerts! Can't wait to enjoy his show on such a beautiful, intimate venue!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: walktall2010 on August 11, 2010, 03:38:47 pm
By the way, the reason the St. Louis presale wasn't working for me at first is because I copied and pasted the presale password into the ticket site rather than typing it in. About 10 minutes in I typed it into the field instead of pasting it in and then it worked fine. A cautionary tale for those whose preseale is still to come.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: richm752 on August 11, 2010, 03:50:58 pm
Well I copied and pasted "TBA" and went to the Chicago show and that didn't work either.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: kyralexis72 on August 11, 2010, 05:03:06 pm
Well I copied and pasted "TBA" and went to the Chicago show and that didn't work either.

Rich, I sure I hope I get to see you somewhere on this tour!!  I miss ya!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 05:24:17 pm
Well I copied and pasted "TBA" and went to the Chicago show and that didn't work either.

TBA (To Be Announced) is a placeholder for the read password. It serves as reassurance that you are logged in and will see the true password at the proper time.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: fraley1 on August 11, 2010, 05:26:28 pm
Just checked and pre-sale tickets are still available in Cincinnati....


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: jcooperdj on August 11, 2010, 05:31:41 pm
when i first got on right at 10 am it kicked me back several rows so i called and complained because about 10 mins after i bought 2 they had all kinds of tickets in row c for a couple hoursl     they dropped my first tickets and did get me in row c although to the left side of the stage they are still pretty good seats.    metrotix told me other computer users where holding on to the tickets then they were all suddenly released about 10:15  yea right I was one of the first people on i can tell you that!    Happy with my seats  :)    Not big on any of the ticket outlets


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 05:36:49 pm
Just checked and pre-sale tickets are still available in Cincinnati....

Presale tickets are available for ALL shows, lots of great seats. Get on the phone with your friends/family/co-workers and let them know. Feel free to give them the password now that the crush of requests and demand on the presale has passed.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: tespey on August 11, 2010, 05:42:53 pm
Post your questions or issues with the presale here and your fellow fans will try to help you and Mellencamp.com will be checking this thread every few minutes.

BEFORE POSING A QUESTION REREAD THE FOLLOWING PAGES

They have been updated extensively and include most answers.
http://www.mellencamp.com/news.html?n_id=718
http://www.mellencamp.com/news.html?n_id=733

PASSWORDS WILL APPEAR 10 MINUTES BEFORE THE PRE SALE BEGINS REFRESH YOUR BROWSER ON THE TOUR PAGE TO SEE THEM WHEN YOU ARE LOGGED IN


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 11, 2010, 05:53:06 pm
Post your questions or issues with the presale here and your fellow fans will try to help you and Mellencamp.com will be checking this thread every few minutes.

BEFORE POSING A QUESTION REREAD THE FOLLOWING PAGES

They have been updated extensively and include most answers.
http://www.mellencamp.com/news.html?n_id=718
http://www.mellencamp.com/news.html?n_id=733

PASSWORDS WILL APPEAR 10 MINUTES BEFORE THE PRE SALE BEGINS REFRESH YOUR BROWSER ON THE TOUR PAGE TO SEE THEM WHEN YOU ARE LOGGED IN

Your reply was blank.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: jm_walktall on August 12, 2010, 06:00:06 am
Thank you, Tony for all of your hard work. I know it couldn't have been easy, especially with all of the changes all at once, but as always, it seemed to work out in the end. Thank you for all that you do =D


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 12, 2010, 09:30:50 am
Thank you, Tony for all of your hard work. I know it couldn't have been easy, especially with all of the changes all at once, but as always, it seemed to work out in the end. Thank you for all that you do =D

THANKS. All of your kind words were very nice to hear after a long day that was part of an extremely long two week or so patch (website! tour! presale! Dylan tour! new album! record promotion! clubcherrybomb!).


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: cmlager on August 13, 2010, 10:36:36 am
Detroit presale password 'uhhuh' is not working...help!!


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 13, 2010, 10:52:19 am
Detroit presale password 'uhhuh' is not working...help!!

Check the local radio stations. Technically our presale was to end last night with different passwords today. In many cases that has not been what has happened, the password has continued.

Try our password in the other fields available too it might work in the radio or internet presale fields.


Title: Chicago Theater Presale - Huge Rant
Post by: lula on August 27, 2010, 04:11:17 pm
I purchased tickets "presale" for Mellencamp in Chicago.  
These tickets are WAY to the back of the theater on the left far section.  

Then TODAY, I find if I had waited until today, (the tickets offered to general public) the center section in 5 th row would have been available.  

I tried to swap original tickets.  Per Ticket Master, the promoters will not allow any swapping.  
I asked if I could return and re-purchase.  NO, per Ticket Master, the promoters do not allow this.  
I called and spoke with the Chicago Theater Box Office Manager.  He also said that better tickets were available BUT, according to the promoters, they were not allowed to exchange refund or trade my location.  

I was on hold for almost 2 hours while both ticketmaster and chicago theater checked this and that.  The answer kept coming back as NO.  

They say that Mellencamp's concert makes all the rules and they must abide by them.  

Why would worse tickets be offered at presale than when they go on sale to the general public?  I feel like I was duped into buying "best available" tickets when they were not at all the best available.  Both Ticket Master and the Chicago Box Office Manager said that what tickets are available and when they come up come from the Mellencamp Concert Promoters and they have no control.  They said that the tickets I purchased "were the best being offered at the time". Not necessiarly the best available.  This is misleading and mis represententing. 

I would really appreciate an answer to this question.  

lula


Title: Re: Chicago Theater Presale - Huge Rant
Post by: TonyBClubManager on August 27, 2010, 05:01:12 pm
I purchased tickets "presale" for Mellencamp in Chicago.  
These tickets are WAY to the back of the theater on the left far section.  

Then TODAY, I find if I had waited until today, (the tickets offered to general public) the center section in 5 th row would have been available.  

I tried to swap original tickets.  Per Ticket Master, the promoters will not allow any swapping.  
I asked if I could return and re-purchase.  NO, per Ticket Master, the promoters do not allow this.  
I called and spoke with the Chicago Theater Box Office Manager.  He also said that better tickets were available BUT, according to the promoters, they were not allowed to exchange refund or trade my location.  

I was on hold for almost 2 hours while both ticketmaster and chicago theater checked this and that.  The answer kept coming back as NO.  

They say that Mellencamp's concert makes all the rules and they must abide by them.  

Why would worse tickets be offered at presale than when they go on sale to the general public?  I feel like I was duped into buying "best available" tickets when they were not at all the best available.  Both Ticket Master and the Chicago Box Office Manager said that what tickets are available and when they come up come from the Mellencamp Concert Promoters and they have no control.  They said that the tickets I purchased "were the best being offered at the time". Not necessiarly the best available.  This is misleading and mis represententing. 

I would really appreciate an answer to this question.  

lula

Here is most of a lengthy answer I gave in another thread that should shed some info on how this all works. It is of note that Chicago has had extreme demand both in the presaale and public on sale, the two shows are essentially sold out at this time.

Lets say we have a show with 3000 tickets and at the moment of on sale there are 500 people/computers/browsers/shopping carts requesting tickets

If all of those request 4 tickets that means you have requested 2000 of the 3000 available tickets (remember not all tickets are available, many are held for the public onsale, other presales, for the band/promotion etc).

That means SOME of those tickets requested, even in the first seconds are not that great.

People then have a few minutes to decide if they want to buy them or not. So often most of the requested tickets sit in online shopping carts while people decide, try to check out etc.

What inevitably happens is a surprising percentage of those tickets requested are NOT purchased and then return to the system.

Remember lots of buyers have multiple windows/browsers/computers pulling up tickets, so one person who wants 4 tickets could be requesting 4 multiple times at the start of the presale to get the ones they want.

This means slowly but surely quality tickets go unpurchased and return to the purchase system between 5 to 20 minutes after the on sale starts.

Unfortunately Ticketmaster and most systems don't let you exchange your tickets. That is not a John Mellencamp rule, that's a system limitation.

All pre-sales offer only a portion of the available tickets, there are always quality tickets sold in the public on sale.

It stinks and is super frustrating to the customer but you can't make people buy the tickets they request if you want to give them the option of seeing/approving their seat locations.

The way around is this how some ticket sites and artists presales sites work (Dave Matthews, Pearl Jam) simply sell the tickets in order of request and assign them by that (or some other way like seniority) HOWEVER people don't find out their seat locations until they are mailed to them.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: lula on August 27, 2010, 05:34:57 pm
{quote} Unfortunately Ticketmaster and most systems don't let you exchange your tickets. That is not a John Mellencamp rule, that's a system limitation.  {/quote}

In this case, your explanation about the baskets is not what happened. There were pleanty of seats available in the center section all day today.  I was on the phone with ticketmaster for at least 2 hours.  All the while, those tickets were selling.  I watched the best available move from row e to f ......  and to K.  When I finally gave up and realized they were not going to let me change my tickets from one section to another.  TicketMaster's official position is that they would be glad to exchange my tickets.  However, the event promoters would not allow it.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: TonyBClubManager on August 27, 2010, 05:44:43 pm
{quote} Unfortunately Ticketmaster and most systems don't let you exchange your tickets. That is not a John Mellencamp rule, that's a system limitation.  {/quote}

In this case, your explanation about the baskets is not what happened. There were pleanty of seats available in the center section all day today.  I was on the phone with ticketmaster for at least 2 hours.  All the while, those tickets were selling.  I watched the best available move from row e to f ......  and to K.  When I finally gave up and realized they were not going to let me change my tickets from one section to another.  TicketMaster's official position is that they would be glad to exchange my tickets.  However, the event promoters would not allow it.

Wow, that would be great if they are allowing it now. However in my extensive dealings with Ticketmaster I have never heard of them doing that, just flat out cancelling an order and swapping the tickets for other ones available. At one point in time in the 90's I worked for a ticketmaster subsidiary and two of my best friends are high up at ticketmaster, I feel I know the system pretty well.

Who knows, maybe it all along has been a promoter restriction preventing it, but as far as I know it doesn't happen with ticketmaster shows. Once you buy the tickets they are yours unless the show is canceled or you sell them back to a ticket system endorsed reseller.

Maybe they were also talking about their official reselling system (ticketexchange) which may be prevented for this show per the promoter or John's management for this show.

There are some box offices that will do that will do exchanges in certain situations though, but they tend to be the ones that do the selling directly.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: richm752 on September 01, 2010, 11:09:53 am
Some people call it "ticketbastard" for a reason.


Title: Re: Presale Questions/Problems - Wed AM - Post Them Here
Post by: eyesontheprize on September 01, 2010, 06:34:45 pm
{quote} Unfortunately Ticketmaster and most systems don't let you exchange your tickets. That is not a John Mellencamp rule, that's a system limitation.  {/quote}

In this case, your explanation about the baskets is not what happened. There were pleanty of seats available in the center section all day today.  I was on the phone with ticketmaster for at least 2 hours.  All the while, those tickets were selling.  I watched the best available move from row e to f ......  and to K.  When I finally gave up and realized they were not going to let me change my tickets from one section to another.  TicketMaster's official position is that they would be glad to exchange my tickets.  However, the event promoters would not allow it.

Wow, that would be great if they are allowing it now. However in my extensive dealings with Ticketmaster I have never heard of them doing that, just flat out cancelling an order and swapping the tickets for other ones available. At one point in time in the 90's I worked for a ticketmaster subsidiary and two of my best friends are high up at ticketmaster, I feel I know the system pretty well.

Who knows, maybe it all along has been a promoter restriction preventing it, but as far as I know it doesn't happen with ticketmaster shows. Once you buy the tickets they are yours unless the show is canceled or you sell them back to a ticket system endorsed reseller.

Maybe they were also talking about their official reselling system (ticketexchange) which may be prevented for this show per the promoter or John's management for this show.

There are some box offices that will do that will do exchanges in certain situations though, but they tend to be the ones that do the selling directly.

Clearly on the TM site their are no exchanges if "better" seats become available.  Also certain seat locations become available if for whatever reason a credit card or other form of payment doesn't clear, i.e. they return into the system.  http://www.ticketmaster.com/h/faq.html?tm_link=help_nav_2_faqs